Yes. Every customer receives their own unique virtual office number. This gives your business a unique identity and means that your reputation will not be affected by other companies operating from the same business centre address as you.

• Passport Copy
• Utility Bill with current address
• Bank Statement with current address

If your documents are not in English an independent translator may need to be hired by us at a one off cost of £12. All documents must be uploaded in the client area after you have subscribed. The documents do not need to be certified or notarised and we accept bills / statements that have been downloaded from online portals. Mail handling services cannot be activated for any of our virtual address packages until photo ID and proof of address documents are received.

You will be sent an automated email to notify you when we receive letters or parcels for you. You will then be able to log into the customer admin area and choose how you wish to access your post eg via scan, forwarding or collection. Options available to you will depend on the features of your virtual office package.

The major difference between us and other virtual office providers is that most of them scan your post to you by default. We do not (unless you tell us to). Instead we notify you when you receive post and let you choose how you would like to retrieve it. We do not open it unless you instruct us to. In any instance where we are asked to open post the contents of your post are kept confidential. All of our staff are DBS checked before being employed by us (a DBS check is an official government record stating a person’s criminal convictions). We take customer confidentiality seriously.

They must not weigh more than 10kg and exceed the size of a shoebox. Anything received larger / heavier than this will be turned away. For Silver Gold and Platinum package holders we will only forward items for free that weigh 100 grams or less (see point 8 below). Anything heavier than this you can either collect for free or we can forward it to you subject to conditions (see point 7 below). Bronze package holders can only collect their items in person or upgrade to a new package. They cannot pay us a “one off fee” to forward their post.

If the package that you have subscribed to includes free mail forwarding, then the maximum weight of an item that we will send you for free is 100 grams. We will use the cheapest service available to send your item via Royal Mail. Tracking is not included. We do not take responsibility for non delivered post. If you would like your post sent to you with tracking additional charges will apply. See point 9 below.